{"id":1668,"date":"2015-01-28T08:27:13","date_gmt":"2015-01-28T08:27:13","guid":{"rendered":"http:\/\/www.acg.edu\/web\/blackboard\/?page_id=1668"},"modified":"2024-07-10T17:33:12","modified_gmt":"2024-07-10T17:33:12","slug":"solutions-answers-2","status":"publish","type":"page","link":"https:\/\/web.acg.edu\/web\/blackboard\/solutions-answers-2\/","title":{"rendered":"Solutions &#038; Answers"},"content":{"rendered":"<div data-smooth=\"accordion\" class=\"\"><div role=\"header\"> How do I get my Blackboard username and password?<\/div><div role=\"content\"><\/p>\n<p>You will be provided with them by the secretary of the School you belong (East Campus, Pierce, Deree).<\/p>\n<p>Instructions for logging in can be found\u00a0<strong><a href=\"https:\/\/web.acg.edu\/web\/blackboard\/access-bb-ultra\/\"><span style=\"color: #ff6600;\">here<\/span><\/a>.<\/strong><\/p>\n<p><\/div><div role=\"header\">I can't log-in to Blackboard<\/div><div role=\"content\"><br \/>\nMake sure that :<\/p>\n<ul>\n<li>You use the English language.<\/li>\n<li>Check again whether you type the correct username and password.<\/li>\n<li>Caps Lock is <b>NOT<\/b>\u00a0on.<\/li>\n<li>Reset your password by clicking the Forgot your Password? link on the Bb Learn <strong><a title=\"Bb Login Page\" href=\"http:\/\/www.blackboard.acg.edu\" target=\"_blank\" rel=\"noopener noreferrer\">log-in page<\/a><\/strong>.<\/li>\n<li>If you&#8217;re still unable to login send an email to <strong><a title=\"ACG E-mail\" href=\"mailto:webmail.acg.edu\" target=\"_blank\" rel=\"noopener noreferrer\">helpdesk@acg.edu<\/a><\/strong>.<\/li>\n<\/ul>\n<p><\/div><div role=\"header\">Access Blackboard from a mobile device<\/div><div role=\"content\"><\/p>\n<p>The new mobile application of Blackboard for instructors and students is <strong>available<\/strong> for ACG users.<\/p>\n<p>You are able to use though ACG&#8217;s Bb Learn via any mobile device by typing\u00a0<strong><a title=\"ACG Blackboard Learn\" href=\"http:\/\/www.blackboard.acg.edu\" target=\"_blank\" rel=\"noopener noreferrer\">blackboard.acg.edu<\/a><\/strong> on the web browser.<\/p>\n<p>For further instructions please click &#8230;..<\/p>\n<p><\/div><div role=\"header\">Facing Web Browser issues<\/div><div role=\"content\"><\/p>\n<p>Make sure you use Mozilla Firefox latest version for the best display of your courses content. Internet Explorer and Safari do not always demonstrate courses layout correctly.<\/p>\n<ul>\n<li>Check what web browser your are using by clicking <span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"What browser am I using?\" href=\"https:\/\/www.whatsmybrowser.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/strong><\/span>.<\/li>\n<li>Check your web browser&#8217;s compatibility with Blackboard&#8217;s <span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"Blackboard Learn Browser Checker\" href=\"https:\/\/help.blackboard.com\/en-us\/Learn\/9.1_2014_04\/Administrator\/020_Browser_Support\/Browser_Checker\" target=\"_blank\" rel=\"noopener noreferrer\">Browser Checker<\/a><\/strong><\/span>.<\/li>\n<\/ul>\n<p>If you face issues with the web browser do the following:<\/p>\n<ul>\n<li>Close and re-open the web browser.<\/li>\n<li>Clear the web browser&#8217;s cache. For detailed instructions, click the link that corresponds to your browser:\n<ul>\n<li><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-clear-firefox-cache\" target=\"_blank\" rel=\"noopener noreferrer\">Mozilla Firefox<\/a><\/strong><\/span><\/li>\n<li><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" href=\"https:\/\/support.google.com\/chrome\/answer\/95582?hl=en-GB\" target=\"_blank\" rel=\"noopener noreferrer\">Chrome<\/a><\/strong><\/span><\/li>\n<li><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" href=\"https:\/\/support.apple.com\/guide\/safari\/clear-your-browsing-history-sfri47acf5d6\/mac\" target=\"_blank\" rel=\"noopener noreferrer\">Safari<\/a><\/strong><\/span><\/li>\n<li><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Edge<\/a><\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n<li>Restart your computer.<\/li>\n<li>Try use another web browser.<\/li>\n<\/ul>\n<p>Please check if you have allowed all the needed cookies. You can seek help in one of the following links (depends in which browser you are using):<\/p>\n<ul>\n<li data-renderer-start-pos=\"1074\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"https:\/\/support.google.com\/chrome\/answer\/95647?co=GENIE.Platform%3DDesktop&amp;hl=en\" href=\"https:\/\/support.google.com\/chrome\/answer\/95647?co=GENIE.Platform%3DDesktop&amp;hl=en\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"0\" data-renderer-mark=\"true\">Google Chrome<\/a><\/strong><\/span><\/li>\n<li data-renderer-start-pos=\"1089\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\" href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"1\" data-renderer-mark=\"true\">Safari<\/a><\/strong><\/span><\/li>\n<li data-renderer-start-pos=\"1097\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"https:\/\/support.microsoft.com\/en-us\/help\/17442\" href=\"https:\/\/support.microsoft.com\/en-us\/help\/17442\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"2\" data-renderer-mark=\"true\">Internet Explorer<\/a><\/strong><\/span><\/li>\n<li data-renderer-start-pos=\"1116\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"https:\/\/support.microsoft.com\/en-us\/help\/4534105\/microsoft-edge-configure-your-privacy-settings\" href=\"https:\/\/support.microsoft.com\/en-us\/help\/4534105\/microsoft-edge-configure-your-privacy-settings\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"3\" data-renderer-mark=\"true\">Microsoft Edge<\/a><\/strong><\/span><\/li>\n<li data-renderer-start-pos=\"1132\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" title=\"https:\/\/support.mozilla.org\/en-US\/kb\/cookies-information-websites-store-on-your-computer#w_cookie-settings\" href=\"https:\/\/support.mozilla.org\/en-US\/kb\/cookies-information-websites-store-on-your-computer#w_cookie-settings\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"4\" data-renderer-mark=\"true\">Firefox<\/a><\/strong><\/span><\/li>\n<\/ul>\n<p><\/div><div role=\"header\">I need assistance. Who do I contact?<\/div><div role=\"content\"><\/p>\n<p><strong>For Instructors:<\/strong><\/p>\n<p>If you need assistance about Blackboard Learn, create a\u00a0<strong>Service Request<\/strong>\u00a0on the\u00a0<strong><a title=\"IRM Helpdesk\" href=\"http:\/\/helpdesk.acg.edu\/Login.jsp\" target=\"_blank\" rel=\"noopener noreferrer\">IRM HelpDesk<\/a>,\u00a0<\/strong>or send an email to\u00a0<strong>Blackboard Helpdesk<\/strong>\u00a0for requests to:<strong>\u00a0bbadmin@acg.edu.<\/strong><\/p>\n<p><strong>Students should be directed for assistance to\u00a0the Computer Labs:<\/strong><\/p>\n<ul>\n<li>APC Fine Arts Practice Lab Tel. 210-6009800 ext. 1166<\/li>\n<li>APC CN1110 Practice Lab Tel. 210-6009800 ext. 1004 and 1007<\/li>\n<\/ul>\n<p>If you have questions\u00a0or need assistance concerning\u00a0<strong>ACG&#8217;s Technologies\u00a0<\/strong>then:<\/p>\n<p>Create a\u00a0<strong>Service Request<\/strong>\u00a0on the\u00a0<strong><a title=\"IRM Helpdesk\" href=\"http:\/\/helpdesk.acg.edu\/Login.jsp\" target=\"_blank\" rel=\"noopener noreferrer\">IRM HelpDesk<\/a><\/strong><\/p>\n<p><strong>OR<\/strong><\/p>\n<ul>\n<li>Send an e-mail to\u00a0<strong>IT\u00a0Helpdesk<\/strong>\u00a0for ACG&#8217;s Technologies support:<strong>\u00a0<a title=\"IRM Helpdesk email\" href=\"mailto:helpdesk@acg.edu\" target=\"_blank\" rel=\"noopener noreferrer\">helpdesk@acg.edu<\/a><\/strong><\/li>\n<\/ul>\n<p><\/div><div role=\"header\">I cannot upload a picture? What do I do ?<\/div><div role=\"content\"><\/p>\n<p>If you want to upload a picture there are two ways:<\/p>\n<ol>\n<li>You can click the buttons ctrl + V in order to paste the picture you want.<\/li>\n<li>You can click the <strong>&#8220;+&#8221;\u00a0<\/strong>button to insert local files &#8211; pictures.<\/li>\n<\/ol>\n<p><\/div><div role=\"header\">Where is my course?<\/div><div role=\"content\"><\/p>\n<p><em>Blackboard Learn courses, are automatically created approximately 10 days before the first day of classes of each semester\/session\/term.<\/em> After late registration, Bb courses are updated and students are enrolled. In case you don&#8217;t see your course, you are able to:<\/p>\n<p>Create a\u00a0<strong>Service Request<\/strong> on the\u00a0<strong><a title=\"IRM Helpdesk\" href=\"http:\/\/helpdesk.acg.edu\/Login.jsp\" target=\"_blank\" rel=\"noopener noreferrer\">IRM HelpDesk<\/a><\/strong><\/p>\n<p><\/div><div role=\"header\">How do I remove old courses from my Blackboard listings?<\/div><div role=\"content\"><\/p>\n<p>After logging into your Blackboard account you are going to press the gear button in the <strong>&#8221; My Courses&#8221;<\/strong> module. Then you just unselect the subject you do not want anymore to see in the Bb list. Remember in the end to click <strong>&#8220;Submit&#8221;.<\/strong><\/p>\n<p><\/div><div role=\"header\">Why do I see the word (Unavailable) next to course's name? How can I make available the course for my students?<\/div><div role=\"content\"><\/p>\n<p>Unavailable means that your running course <em>cannot be viewed by your enrolled students.<\/em><\/p>\n<p>In order to make it available and visible to students go to<strong> Control Panel &gt; Customization&gt; Properties<\/strong> and set the Availability to &#8220;<strong>Yes&#8221;<\/strong>. Then click &#8220;<strong>Submit&#8221;<\/strong>.<\/p>\n<p><strong>OR\u00a0<\/strong><\/p>\n<p>You can also press the lock button to make the lesson available.<\/p>\n<p><\/div> <div role=\"header\">How do I check student enrollments in my Bb course?<\/div><div role=\"content\"><\/p>\n<p>To check your roster, access your course Bb container and visit the <strong>Control Panel &gt; Users and Groups&gt;Users<\/strong>.<\/p>\n<p><\/div><div role=\"header\">Under what circumstances are students removed from my course?<\/div><div role=\"content\"><\/p>\n<p>If a student is, for some reason, dropped from the course, then he will not be able to access the corresponding Blackboard course site.<\/p>\n<p><\/div><div role=\"header\">How do I add other instructors or guests to my course site ?<\/div><div role=\"content\"><\/p>\n<p>You may enroll other instructors via\u00a0<strong>Control Panel &gt;Users and Groups &gt; Users &gt;<\/strong> Click the button &#8220;<strong>Find Users to Enroll<\/strong>&#8220;<strong>&gt;<\/strong> click &#8220;<strong>Browse&#8221;<\/strong> and find the user you seek and select him. Choose the role (Instructor, Student, Teaching Assistant e.t.c.) you wish to give him from the drop down list. <span style=\"text-decoration: underline;\">Guest access is not allowed in ACG&#8217;s Blackboard Learn.<\/span><\/p>\n<p><\/div> <div role=\"header\">How do I change the name of my Bb course?<\/div><div role=\"content\"><\/p>\n<p>In order to change the name of your BB container, visit the\u00a0<strong>Control Panel &gt;Customization&gt;Properties<\/strong>. Type the new <strong>Course Name<\/strong> in the required field and hit &#8220;<strong>Submit&#8221;<\/strong>.<\/p>\n<p><\/div><div role=\"header\"> Can faculty members change\/update their email address in Blackboard?<\/div><div role=\"content\"><\/p>\n<p>No, they cannot change or update their email address. The email that is registered in Blackboard is the one provided0 by the school (@acg.edu).<\/p>\n<p>If you want you can change other personal information in Blackboard (Name, Birthday etc.)<\/p>\n<p><\/div><div role=\"header\">When will my courses be removed?<\/div><div role=\"content\"><\/p>\n<p>Semester\/session\/term running courses for Deree Undergraduate become <strong>&#8220;Unavailable&#8221;<\/strong>-not visible- for students <em>15 days<\/em> <em>after the end of the Re-sit examinations and removed approximately a year after the last day of final examinations<\/em> (<span style=\"text-decoration: underline;\">Instructors are always notified via email for the course removal date<\/span>).<\/p>\n<p>Semester\/session running courses for the Graduate School are removed approximately after two years of their completion (Instructors are always notified via email for the course removal date).<\/p>\n<p><\/div> <div role=\"header\">Do I need to request enrollment for students to appear in my roster?<\/div><div role=\"content\"><\/p>\n<p>No, you don&#8217;t need to request for student enrollment in your BB running course. After late registration, Bb containers are updated and students are enrolled. Keep in mind though, that instructors should personally update their Bb courses user enrollments after the add\/drop period, and keep them updated.<\/p>\n<p><\/div> <div role=\"header\">Students can't see content<\/div><div role=\"content\"><\/p>\n<p>The instructor controls the availability of any tests, assignments and other content. So in order for the students to view them, you have to make the content <strong>available<\/strong> to students. Click &#8220;<strong>Edit&#8221;<\/strong> in the content you want to make visible and in the <strong>Availability <\/strong>section, check the &#8220;<strong>Make Available&#8221;<\/strong> box.<\/p>\n<p><\/div> <div role=\"header\">Where do I receive the emails sent via Blackboard Learn?<\/div><div role=\"content\"><\/p>\n<p>Blackboard doesn&#8217;t keep records of emails sent\/received. To see any emails you will have to log-in to your <strong><a style=\"color: #000000;\" title=\"ACG Email\" href=\"http:\/\/webmail.acg.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\">ACG email<\/a> <\/strong>user account and check your inbox.<\/p>\n<p><\/div><div role=\"header\">Can I submit final grades through Blackboard?<\/div><div role=\"content\"><\/p>\n<p>No, you can&#8217;t. The final grades are submitted only through MyACG site.<\/p>\n<p><\/div><div role=\"header\">Some of my older courses are still visible. What can I do?<\/div><div role=\"content\"><\/p>\n<p>In order to control how your courses show on the &#8220;<strong>My Courses&#8221;<\/strong> list, click the gear button at the top-right corner of the My Courses list. From there you can check\/uncheck all the information you want to be displayed. If you want a course to disappear completely, un-check the Course&#8217;s Name Column. After all the changes have been done, click &#8220;<strong>Submit&#8221;\u00a0<\/strong> to finalize your changes.<\/p>\n<p><\/div><div role=\"header\">How do I acquire access to a course container early?<\/div><div role=\"content\"><\/p>\n<p>In order to acquire access to course container early, you have to:<\/p>\n<p>Create a\u00a0<strong>Service Request<\/strong> on the\u00a0<strong><a title=\"IRM Helpdesk\" href=\"http:\/\/helpdesk.acg.edu\/Login.jsp\" target=\"_blank\" rel=\"noopener noreferrer\">IRM HelpDesk<\/a><\/strong><\/p>\n<p>Additionally if you want to <strong>remove<\/strong> a course container, you can create another request, asking for its deletion.<\/p>\n<p><\/div> <div role=\"header\">Where can I find more information about Blackboard?<\/div><div role=\"content\"><\/p>\n<p>Information about Blackboard can be found <strong><a title=\"Instructor Help for Blackboard Learn 2014\" href=\"https:\/\/help.blackboard.com\/en-us\/Learn\/9.1_2014_04\/Instructor\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/strong>.<\/p>\n<p><\/div> <div role=\"header\">Blackboard Definitions &amp; Terms:<\/div><div role=\"content\"><\/p>\n<p><strong>Announcements:<\/strong> Is a Blackboard tool that assists in communication of the courses&#8217; participants. The Instructor posts announcement to inform the students on various subjects.<\/p>\n<p><strong>Blackboard Containers (BB Containers) or Course Containers:<\/strong> Spaces in Blackboard server reserved and used as courses.<\/p>\n<p><strong>Content Area:<\/strong> An area in the course container in which files, folders, assessments and tools may be uploaded.<\/p>\n<p><strong>Course Cartridge:<\/strong> is pre-made material produced by professional authors, editors, and publishers that can be downloaded and added to a Course. You need a Course Cartridge Key (code) which accompanies each book of the professionals that collaborate with Blackboard.<\/p>\n<p><strong>Course ID:<\/strong> A code that uniquely identifies each BB Container (i.e. Working-IRM-DCtm or EN2342A1-SPR22). It cannot be changed by the Instructor.<\/p>\n<p><strong>Course Name:<\/strong> The name of the BB Container (i.e. Professional Communication for the course container EN2342A1-FAL21: Professional Communication). It can be changed by the Instructor.<\/p>\n<p><strong>Course Availability:<\/strong> The BB container to be visible (Available) or not (Unavailable) by the participants that are enrolled in it with the Student role.<\/p>\n<p><strong>Roles:<\/strong><\/p>\n<ul>\n<li><strong>Instructor:<\/strong> Able to upload material and &#8220;build&#8221; a course container.<\/li>\n<li><strong>Student:<\/strong> Able to view material and submit assessments, assignments, participate in Discussion forums, blogs wikis e.t.c. the Instructor has posted or made available for use.<\/li>\n<li><strong>Teaching Assistant<\/strong>: Able to post announcements and upload material but has a limited access to the course container.<\/li>\n<\/ul>\n<p><strong>Running Courses:<\/strong> The BB Containers of the current semester\/session in which the students are enrolled.<\/p>\n<p><strong>Tool Link:<\/strong> Various tools such as Announcements, Tasks, Email, Blog, Wiki, Journal, Chat e.t.c. that may be used as buttons on the menu and as links within content areas.<\/p>\n<p><strong>Working Template:<\/strong> A BB Container that is used as a practice and testing area\u00a0only\u00a0by the Instructor that administers it. No one else is enrolled in this container.<\/p>\n<p><strong>Prep (Preparatory) Course:<\/strong> A BB Container that is used as a preparatory course so as the Instructor to be able to word ahead.<\/p>\n<p><\/div> <div role=\"header\">I have questions about Turnitin.<\/div><div role=\"content\"><\/p>\n<p>For help with Turnitin assignments, click <strong><a title=\"Turnitin Assignment\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/turnitin-assignment-instr\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/strong>.<\/p>\n<p>OR<\/p>\n<p>For more help with Turnitin, see the\u00a0<strong><a title=\"Turnitin Help Center\" href=\"https:\/\/help.turnitin.com\/feedback-studio\/blackboard\/lti\/instructor\/instructor-category.htm\" target=\"_blank\" rel=\"external nofollow noopener noreferrer\">Turnitin Instructor Manual<\/a><\/strong><\/p>\n<p><\/div><div role=\"header\">I uploaded a Turnitin assignment and I cannot see it as Submitted in the section My Grades in Blackboard.<\/div><div role=\"content\"><\/p>\n<p>This is a known issue for Blackboard described as &#8220;When students take assessments and evaluations are completed, the students see the Self and Peer assessments as UPCOMING in My Grades after Evaluation date passes.&#8221; and the target release\u00a0to fix it is future reference.There is no patch available. Please ignore this issue.<\/p>\n<p><\/div> <div role=\"header\">I cannot upload a file in Blackboard. What is wrong?<\/div><div role=\"content\"><\/p>\n<p>If you are not able to upload a file on Blackboard, make sure the file&#8217;s size is not big. Individual file upload should be up to <strong>250MB<\/strong>. If again you face the same problems, then check out the name of your file. <em>File names should not be long nor have spaces or special characters.<\/em> Try to use an underscore (_) instead of spaces. Moreover, include an extension to your file (i.e.photo.jpg)<\/p>\n<p>Do <strong>NOT<\/strong> use the following special characters:<\/p>\n<ol>\n<li>Semi-colon (;)<\/li>\n<li>Colon (:)<\/li>\n<li>Dollar sign ($)<\/li>\n<li>Ampersand (&amp;)<\/li>\n<li>Pound sign \/ hash sign (#)<\/li>\n<li>Front slash or back slash (\/ or )<\/li>\n<\/ol>\n<p><\/div> <div role=\"header\">Where can I get support about e-books?<\/div><div role=\"content\"><\/p>\n<p>The American College of Greece IRM Department does not host the Perlego Bookshelf utility and as a result support provided by us is very limited. Although ACG IT Staff is willing to provide extra help concerning the Perlego System, in case you need assistance and more How-to Guides:<\/p>\n<ul>\n<li>Visit the <a href=\"https:\/\/help.perlego.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span style=\"color: #ff6600;\">Perlego Help Center<\/span><\/strong> <\/a>page.<\/li>\n<\/ul>\n<p><\/div><div role=\"header\">I printed from a book from Bookshelf by Vitalsource and the text is really small<\/div><div role=\"content\"><\/p>\n<p>For unknown reasons when someone tries to print from Bookshelf by Vitalsource the text tends to be very small when printed. We suggest that you try and print from the Google Chrome browser and when you enter to the print settings, just press <strong>More Options <\/strong>and change the scale to 125.<\/p>\n<p><a style=\"color: #000000;\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/print-border.jpg\" rel=\"lightbox-0\"><img loading=\"lazy\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/print-border.jpg\" alt=\"print border\" width=\"191\" height=\"348\" \/><\/a><a style=\"color: #000000;\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/print2-border.jpg\" rel=\"lightbox-1\"><img loading=\"lazy\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/print2-border.jpg\" alt=\"print2 border\" width=\"134\" height=\"347\" \/><\/a><\/p>\n<p><\/div><div role=\"header\">I can't see my e-book through my personal account. What can I do? <\/div><div role=\"content\"><\/p>\n<p>In case you have logged in with your personal or you already had a personal account you need to do the following:The username that is to be used for enabling your VitalSourse user account is the <strong>@acg.edu<\/strong>. Therefore, send an email to <b>support@vitalsource.com<\/b>\u00a0and request the\u00a0merge\u00a0 of your personal account you first used and the @acg.edu account so as to use the @acg.edu as your username.<\/p>\n<p><\/div><div role=\"header\">Where can I get support about e-books?<\/div><div role=\"content\">The American College of Greece IRM Department does not host the Bookshelf utility and as a result support provided by us is very limited. Although ACG IRM Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need assistance and more How-to Guides:<\/p>\n<ul>\n<li>Visit the <strong><a style=\"color: #000000;\" title=\"ACG's VS Support page\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/vs-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">ACG&#8217;s VS Support<\/a><\/strong> page.<\/li>\n<li>Visit <strong><a style=\"color: #000000;\" title=\"VS Support page\" href=\"http:\/\/support.vitalsource.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">VS Support<\/a>.<\/strong><\/li>\n<li>Click the Bookshelf Help and Support\u00a0through your Blackboard Learn course and the Bookshelf by Vital Source page.<\/li>\n<\/ul>\n<p><\/div> <div role=\"header\">My e-books\/files\/links don't open.<\/div><div role=\"content\"><\/p>\n<p>For some Blackboard Learn links to work there may be a need to enable pop-up windows in your web browser. Below you can find the steps for enabling pop-up windows for the main web browsers:<\/p>\n<p><img loading=\"lazy\" title=\"Firefox Settings\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/Capture30.png\" alt=\"\" width=\"367\" height=\"336\" \/><\/p>\n<p><strong>Mozilla Firefox <\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Tools<\/strong> menu item<\/li>\n<li>Click on the <strong>Content<\/strong> tab<\/li>\n<li>Un-check the <strong>Block pop-up windows<\/strong> check box<\/li>\n<li>Click <strong>OK<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" title=\"Chrome Settings\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/Capture31.png\" alt=\"\" width=\"272\" height=\"537\" \/><strong><br \/>\n<\/strong><\/p>\n<p><strong>Google Chrome <\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Customize and control Google Chrome <\/strong>button next to the address bar<\/li>\n<li>Click on the <strong>Settings<\/strong> button<\/li>\n<li>Click <strong>Show advanced settings<\/strong> at the bottom of the page and scroll down to the <strong>Privacy<\/strong> section<\/li>\n<li>Click the <strong>Content settings<\/strong> button<\/li>\n<li>In the Content settings window that comes up scroll down to the Pop-ups section<\/li>\n<li>Click the <strong>Allow all sites to pop-ups <\/strong>radio button<\/li>\n<li>Click <strong>Done<\/strong><\/li>\n<\/ul>\n<p><strong>Edge<\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Settings and more<\/strong> &#8230; button<\/li>\n<li>Click on <strong>Settings<\/strong><\/li>\n<li>Click on\u00a0<strong>Cookies and site permissions<\/strong><\/li>\n<li>Scroll down to\u00a0<strong>Pop-ups and redirects<\/strong><\/li>\n<li>Toggle the button <strong>Block\u00a0<\/strong>to disable the pop-up blocker<\/li>\n<\/ul>\n<p><img loading=\"lazy\" title=\"Safari Settings\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/11\/Capture34.png\" alt=\"\" width=\"285\" height=\"377\" \/><\/p>\n<p><strong style=\"font-family: var( --e-global-typography-text-font-family ); background-color: transparent; font-size: 11pt;\">Safari by Apple<\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Display a menu of general Safari settings <\/strong>gear button<\/li>\n<li>Uncheck the <strong>Block Pop-Up Windows<\/strong> option<\/li>\n<\/ul>\n<p><strong>Attention<\/strong>\u00a0<em>(Only for e-book)<\/em>: If again you can\u2019t open your e-book check the following:<\/p>\n<p>The user needs\u00a0to\u00a0update their\u00a0browser settings\u00a0to\u00a0allow\u00a0<strong>VitalSource\u00a0to\u00a0set cookies<\/strong>. They can either allow all third-party cookies or cross-site tracking or add VitalSource as a website that they allow\u00a0to\u00a0set cookies. Find instructions for updating\u00a0your browser settings below:<\/p>\n<ul>\n<li data-renderer-start-pos=\"1074\"><strong><a title=\"https:\/\/support.google.com\/chrome\/answer\/95647?co=GENIE.Platform%3DDesktop&amp;hl=en\" href=\"https:\/\/support.google.com\/chrome\/answer\/95647?co=GENIE.Platform%3DDesktop&amp;hl=en\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"0\" data-renderer-mark=\"true\">Google Chrome<\/a><\/strong><\/li>\n<li data-renderer-start-pos=\"1089\"><strong><a title=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\" href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"1\" data-renderer-mark=\"true\">Safari<\/a><\/strong><\/li>\n<li data-renderer-start-pos=\"1097\"><strong><a title=\"https:\/\/support.microsoft.com\/en-us\/help\/17442\" href=\"https:\/\/support.microsoft.com\/en-us\/help\/17442\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"2\" data-renderer-mark=\"true\">Internet Explorer<\/a><\/strong><\/li>\n<li data-renderer-start-pos=\"1116\"><strong><a title=\"https:\/\/support.microsoft.com\/en-us\/help\/4534105\/microsoft-edge-configure-your-privacy-settings\" href=\"https:\/\/support.microsoft.com\/en-us\/help\/4534105\/microsoft-edge-configure-your-privacy-settings\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"3\" data-renderer-mark=\"true\">Microsoft Edge<\/a><\/strong><\/li>\n<li data-renderer-start-pos=\"1132\"><strong><a title=\"https:\/\/support.mozilla.org\/en-US\/kb\/cookies-information-websites-store-on-your-computer#w_cookie-settings\" href=\"https:\/\/support.mozilla.org\/en-US\/kb\/cookies-information-websites-store-on-your-computer#w_cookie-settings\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-safelink=\"true\" data-linkindex=\"4\" data-renderer-mark=\"true\">Firefox<\/a><\/strong><\/li>\n<\/ul>\n<p><\/div><div role=\"header\">Cannot access an assignment from the Assignment Creator.<\/div><div role=\"content\"><\/p>\n<p>In order to be able to access an Assignment from the <strong>Assignment Creator <\/strong>when you have the link, you will need to have also access to the book that the Assignment was created. Otherwise,\u00a0 a window will pop up saying that you do not have access to this book.<a style=\"color: #000000;\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2015\/01\/QANotesFromOtherBook-border.jpg\" rel=\"lightbox-2\"><img loading=\"lazy\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2015\/01\/QANotesFromOtherBook-border.jpg\" alt=\"QANotesFromOtherBook border\" width=\"567\" height=\"275\" \/><\/a><\/p>\n<p><\/div><div role=\"header\">Download annotated document<\/div><div role=\"content\"><\/p>\n<p>A highly requested feature, you can now download your annotated files for permanent record using New Box View. DOC, DOCX, or PDF files with annotations will download as an annotated PDF.<\/p>\n<p><em>Keep in mind:\u00a0Your students can download the annotated file after their submission has been graded.<\/em><\/p>\n<p><strong><em>Tip:<\/em><\/strong>\u00a0Use the\u00a0<a href=\"https:\/\/get.adobe.com\/uk\/reader\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Acrobat Reader<\/strong><\/a>\u00a0to view the annotated files for a better experience. When opening the PDF file(s) with a web browser you might miss some annotations.<\/p>\n<p><\/div><div role=\"header\">I want to report an incident. What do I do?<\/div><div role=\"content\"><\/p>\n<p>If you want to report an incident please visit the site\u00a0<a href=\"https:\/\/helpdesk.acg.edu\/Login.jsp?navLanguage=en-US\">helpdesk.acg.edu<\/a> and enter your Blackboard credentials. When you enter the site click &#8220;Submit an Incident&#8221; and write what you would like to report.<\/p>\n<p><\/div><div role=\"header\">I can't login or signup in Perlego. What do I do?<\/div><div role=\"content\"><\/p>\n<p>If you can\u2019t login or signup, send us an email at\u00a0<a class=\"sc-iYA-dZr hveygX\" href=\"mailto:help@perlego.com\">help@perlego.com<\/a>\u00a0or reach out to us on the webchat and we will do our best to assist you<\/p>\n<p><\/div><div role=\"header\">Can I read on my tablet or smartphone?<\/div><div role=\"content\"><\/p>\n<p>Yes! If you have an\u00a0<a class=\"sc-iYA-dZr hveygX\" href=\"https:\/\/apps.apple.com\/gb\/app\/perlego\/id1434892958\" data-test-locator=\"faq-content-iOS\">iOS<\/a>\u00a0or\u00a0<a class=\"sc-iYA-dZr hveygX\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.perlego.app&amp;hl=en_GB\" data-test-locator=\"faq-content-android\">Android<\/a>\u00a0device you can install the app and download books to read on the go &#8211; perfect for long commutes and while travelling. You can enjoy our full collection of mobile responsive ePub books and a large range of the most popular PDFs on the platform. Please note we cannot support devices running on iOS 13 and Android 7 or earlier.\u00a0<a class=\"sc-iYA-dZr hveygX\" href=\"https:\/\/help.perlego.com\/en\/articles\/3312996-can-i-download-books\">Learn more about downloading books.<\/a><\/p>\n<p><\/div><div role=\"header\">Perlego - What if students see a blank page. <\/div><div role=\"content\"><\/p>\n<p>This is usually caused due to a browser issue, which is easy to resolve.<\/p>\n<p class=\"no-margin\">The students\u00a0 will need to delete the cookies and cache on your browser, here is how to do it.<\/p>\n<p class=\"no-margin\"><b>Safari:<\/b><\/p>\n<ol>\n<li>\n<p class=\"no-margin\">In the Safari app on their Mac, choose History &gt; Clear History, then click the pop-up menu.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Choose how far back they want their browsing history cleared (&#8216;all time&#8217;).<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Clear data.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\"><b>Chrome:<\/b><\/p>\n<ol>\n<li>\n<p class=\"no-margin\">On their computer, open Chrome.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">At the top right, click More (3 vertical dots).<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Click More tools and then Clear browsing data.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Choose how far back they want their browsing history cleared (&#8216;all time&#8217;).<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Check the boxes next to &#8216;Cookies and other site data. and &#8216;Cached images and files&#8217;.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Click Clear Data.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\"><b>Firefox:<\/b><\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Open Firefox and click Menu (3 vertical lines) then Preferences.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Select the Privacy and Security panel.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">In the Cookies and Site Data section click Clear Data.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Check the boxes next to &#8216;Cookies and Site Data&#8217; and &#8216;Cached Web Content&#8217;\/<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Click Clear.<\/p>\n<\/li>\n<\/ol>\n<p><\/div><div role=\"header\">Perlego - The students cannot register with the code from the school.<\/div><div role=\"content\"><\/p>\n<p class=\"no-margin\">If it is asked to start a plan, or the code is not accepted, it sounds like they may have accidentally signed up the &#8216;regular&#8217; way (this is different to subscriptions provided by the university or company).<\/p>\n<p class=\"no-margin\">They will need to just follow these quick steps.<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Delete their account via the account settings.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Follow the registration link provided by the school (it should take them to a &#8216;group-register&#8217; page)<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Enter the code and details.<\/p>\n<\/li>\n<\/ol>\n<p><\/div><div role=\"header\"> Perlego - The students already have a Perlego account.<\/div><div role=\"content\"><\/p>\n<p class=\"no-margin\">There is no way to &#8216;add&#8217; the code onto the account as the sign-up process for institutional accounts is different from regular accounts.<\/p>\n<p class=\"no-margin\">But you have two options.<\/p>\n<p class=\"no-margin\"><b>1. I don&#8217;t have annotations, highlights and reading lists I want to save&#8230;<\/b><\/p>\n<p class=\"no-margin\">In this case, follow the steps:<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Head to your account <a class=\"intercom-content-link\" href=\"https:\/\/perlego.com\/settings\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">settings.<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Delete your account (if you don&#8217;t see this option, get in touch with Perlego support).<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Follow the link provided by your institution and enter the code you were given.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\"><b>2. I have annotations, highlights and reading lists I would like to save&#8230;<\/b><\/p>\n<p class=\"no-margin\">If you would like to keep your Perlego data, we can manually &#8216;convert&#8217; your account.<\/p>\n<p><\/div><div role=\"header\">Perlego - Delete account.<\/div><div role=\"content\"><\/p>\n<p>There is no option to cancel the subscription or delete the account.<\/p>\n<p class=\"no-margin\">As the account was provided to you and the students for free, by the university or institution you do not have to worry about cancelling a subscription &#8211; as there isn\u2019t one and you won\u2019t be charged.<\/p>\n<p class=\"no-margin\">If you would like to <i>delete your account<\/i>, you will have to get in touch with your institution and ask them to \u2018revoke your license\u2019. You will then be able to log in and delete your account.<\/p>\n<p><\/div><div role=\"header\">Known issue : Change formatting in Bb Annotate<\/div><div role=\"content\"><\/p>\n<p>There is a known issue regarding the change of the formatting in some of the upload documents in Bb Annotate. This will be fixed with the next update of Blackboard. Until then, double check the documents you upload for any change in the initial formatting. We strongly advise you to use fonts such as Times New Roman, Ariel and Calibri.<\/p>\n<p><\/div><div role=\"header\">File Requirements for Turnitin<\/div><div role=\"content\"><\/p>\n<p>To submit successfully, Turnitin requires files to be:<\/p>\n<ul>\n<li>less than 100MB;<\/li>\n<li>has a minimum of 20 words (unless the assignment settings state otherwise)<\/li>\n<li>is less than 800 pages (.xls\/.xlsx and .csv files must be less than 450 pages)<\/li>\n<li>Microsoft Word\u00ae (.doc\/.docx) &#8211;<span style=\"color: #ff0000;\"> <em><span style=\"text-decoration: underline;\">If using unsupported processor, it may be needed to change the file into .txt or . rtf<\/span><\/em><\/span><\/li>\n<li>OpenOffice Text (.odt)<\/li>\n<li>WordPerfect\u00ae (.wpd)<\/li>\n<li>PostScript (.ps)<\/li>\n<li>HTML<\/li>\n<li>Hangul Word Processor (.hwp)<\/li>\n<li>Rich text format (.rtf)<\/li>\n<li>Plain text (.txt)<\/li>\n<li>Google Docs, Google Slides, Google Sheets via Google Drive&#x2122;<\/li>\n<li>Adobe\u00ae PDF (.pdf)<\/li>\n<li>Microsoft PowerPoint\u00ae (.pptx, .ppt, .ppsx, and .pps)<\/li>\n<li>Microsoft Excel\u00ae (.xls\/.xlsx) &#8211;\u00a0 <span style=\"color: #ff0000;\"><em><span style=\"text-decoration: underline;\">If you have a .xls\/.xlsx file that is 450 pages or more you have to save the file in a PDF form.<\/span><\/em><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">Note<\/span>: If you have any problem regarding the supported submissions documents by Turnitin please click\u00a0<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/help.turnitin.com\/feedback-studio\/turnitin-website\/student\/submitting-a-paper\/file-requirements.htm\" target=\"_blank\" rel=\"noopener noreferrer\">here.<\/a><\/span><\/p>\n<p>If you need to submit a file that does not need to be checked for similarity, but does need grading the only types of files acceptable are the following:<\/p>\n<ul>\n<li>Password protected files<\/li>\n<li>Microsoft\u00ae Works (.wps) files<\/li>\n<li>Microsoft Word 2007 macros-enabled .docm files<\/li>\n<li>OpenOffice Text (.odt) files created and downloaded from Google Docs online<\/li>\n<li>Document (.doc) files created using OpenOffice, as they are not 100% Microsoft Word equivalent<\/li>\n<li>Apple Pages<\/li>\n<li>Spreadsheets created outside of Microsoft Excel (i.e. .ods)<\/li>\n<li>Text with visual effects<\/li>\n<\/ul>\n<p><\/div><\/p>\n<p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":78,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/1668"}],"collection":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/users\/78"}],"replies":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/comments?post=1668"}],"version-history":[{"count":143,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/1668\/revisions"}],"predecessor-version":[{"id":6304,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/1668\/revisions\/6304"}],"wp:attachment":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/media?parent=1668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}