{"id":186,"date":"2014-06-06T12:10:02","date_gmt":"2014-06-06T12:10:02","guid":{"rendered":"http:\/\/www.acg.edu\/web\/blackboard\/?page_id=186"},"modified":"2024-07-12T14:08:41","modified_gmt":"2024-07-12T14:08:41","slug":"vs-support","status":"publish","type":"page","link":"https:\/\/web.acg.edu\/web\/blackboard\/vs-support\/","title":{"rendered":"VS Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"186\" class=\"elementor elementor-186\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70c4c0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70c4c0c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d5867b8\" data-id=\"1d5867b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d4aa900 elementor-widget elementor-widget-text-editor\" data-id=\"7d4aa900\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h3><span style=\"color: #ffffff;\"><strong>I have more than one Bookshelf user accounts<\/strong><\/span><\/h3><p><span style=\"color: #ffffff;\">In case you have multiple VitalSource user accounts, contact <a style=\"color: #ffffff;\" href=\"https:\/\/support.vitalsource.com\/hc\/en-us\/requests\/new\">VitalSource Support<\/a> and request their merge to one with username your @acg.edu email.<\/span><\/p><h3><span style=\"color: #ffffff;\"><strong>I cannot view the eTextbooks<\/strong><\/span><\/h3><p><span style=\"color: #ffffff;\"><span class=\"warning\">Keep in mind:<\/span> For some Bookshelf links to work properly there may be a need to enable pop-up windows for some browsers. Below you can find the steps for the main web browsers:<\/span><\/p><p><span style=\"color: #ffffff;\"><strong>Mozilla Firefox: <\/strong><\/span><\/p><ul><li><span style=\"color: #ffffff;\">Open the web browser.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <strong>Tools<\/strong> menu item.<\/span><\/li><li><span style=\"color: #ffffff;\">Click on the <strong>Content<\/strong> tab.<\/span><\/li><li><span style=\"color: #ffffff;\">Uncheck the <strong>Block pop-up windows<\/strong> check box.<\/span><\/li><li><span style=\"color: #ffffff;\">Click <strong>OK<\/strong>.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\"><strong>Google Chrome: <\/strong><\/span><\/p><ul><li><span style=\"color: #ffffff;\">Open the web browser.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <strong>Customize and control Google Chrome <\/strong>button next to the address bar.<\/span><\/li><li><span style=\"color: #ffffff;\">Click on the <strong>Settings<\/strong> button.<\/span><\/li><li><span style=\"color: #ffffff;\">Click <strong>Show advanced settings<\/strong> at the bottom of the page and scroll down to the <strong>Privacy<\/strong> section.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <strong>Content settings<\/strong> button.<\/span><\/li><li><span style=\"color: #ffffff;\">In the Content settings window that comes up scroll down to the Pop-ups section.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <strong>Allow all sites to pop-ups <\/strong>radio button.<\/span><\/li><li><span style=\"color: #ffffff;\">Click <strong>Done<\/strong>.<\/span><\/li><\/ul><p><a href=\"https:\/\/web.acg.edu\/web\/blackboard\/screenshot-1-5\/\" rel=\"attachment wp-att-6306 lightbox-0\"><img loading=\"lazy\" class=\"alignnone  wp-image-6306\" src=\"https:\/\/web.acg.edu\/web\/blackboard\/files\/2024\/07\/Screenshot-1.jpg\" alt=\"\" width=\"236\" height=\"384\" srcset=\"https:\/\/web.acg.edu\/web\/blackboard\/files\/2024\/07\/Screenshot-1.jpg 336w, https:\/\/web.acg.edu\/web\/blackboard\/files\/2024\/07\/Screenshot-1-184x300.jpg 184w\" sizes=\"(max-width: 236px) 100vw, 236px\" \/><\/a><\/p><p><span style=\"color: #ffffff;\"><strong>Edge: <\/strong><\/span><\/p><ul><li><span style=\"color: #ffffff;\">Open the web browser.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <b>Settings and more<\/b> button at the top right of the page.<\/span><\/li><li><span style=\"color: #ffffff;\">Click on <strong>Settings<\/strong>.<\/span><\/li><li><span style=\"color: #ffffff;\">Click on the <strong>Privacy &amp; security<\/strong> tab.<\/span><\/li><li><span style=\"color: #ffffff;\">Visit the Security and turn off the <strong>Block Pop-ups<\/strong> option.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\"><strong>Safari by Apple: <\/strong><\/span><\/p><ul><li><span style=\"color: #ffffff;\">Open the web browser.<\/span><\/li><li><span style=\"color: #ffffff;\">Click the <strong>Display a menu of general Safari settings <\/strong>gear button.<\/span><\/li><li><span style=\"color: #ffffff;\">Uncheck the <strong>Block Pop-Up Windows<\/strong> option.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" title=\"Safari Settings\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1249\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png\" alt=\"\" width=\"254\" height=\"336\" srcset=\"https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png 254w, https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18-226x300.png 226w\" sizes=\"(max-width: 254px) 100vw, 254px\" \/><\/a><\/span><\/p><p><span style=\"color: #ffffff;\"><span class=\"warning\"><strong>IMPORTANT<\/strong>:<\/span> The American College of Greece IRM Department\u00a0<strong>does not host<\/strong> the Bookshelf utility and as a result support provided by us is very limited. Although ACG IRM Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need\u00a0<strong>assistance<\/strong> and more\u00a0<strong>How-to Guides:<\/strong><\/span><\/p><ul><li><span style=\"color: #ffffff;\">Visit\u00a0<a style=\"color: #ffffff;\" title=\"VitalSource Support Webpage\" href=\"http:\/\/support.vitalsource.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/support.vitalsource.com\/<\/a><\/span><\/li><li><span style=\"color: #ffffff;\">Contact <strong><a style=\"color: #ffffff;\" href=\"https:\/\/support.vitalsource.com\/hc\/en-us\/requests\/new\">Bookshelf Support<\/a>\u00a0<\/strong><\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I have more than one Bookshelf user accounts In case you have multiple VitalSource user accounts, contact VitalSource Support and request their merge to one with username your @acg.edu email. I cannot view the eTextbooks Keep in mind: For some Bookshelf links to work properly there may be a need to enable pop-up windows for [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/186"}],"collection":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":29,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":6319,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/186\/revisions\/6319"}],"wp:attachment":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}