{"id":2226,"date":"2015-04-20T09:15:04","date_gmt":"2015-04-20T09:15:04","guid":{"rendered":"http:\/\/www.acg.edu\/web\/blackboard\/?page_id=2226"},"modified":"2022-09-23T10:43:53","modified_gmt":"2022-09-23T10:43:53","slug":"vs-support-2","status":"publish","type":"page","link":"https:\/\/web.acg.edu\/web\/blackboard\/vs-support-2\/","title":{"rendered":"VS Support"},"content":{"rendered":"<h3><strong>I have more than one Bookshelf user accounts<\/strong><\/h3>\n<p>In case you have multiple VitalSource user accounts, contact <a href=\"https:\/\/support.vitalsource.com\/hc\/en-us\/requests\/new\">VitalSource Support<\/a> and request their merge to one with username your @acg.edu email.<\/p>\n<h3><strong>I cannot view the eTextbooks<\/strong><\/h3>\n<p><span class=\"warning\"><span style=\"color: #ff0000;\">Keep in mind<\/span>:<\/span> For some Bookshelf links to work properly there may be a need to enable pop-up windows for some browsers. Below you can find the steps for the main web browsers:<\/p>\n<p><strong>Mozilla Firefox: <\/strong><\/p>\n<ul>\n<li>Open the web browser.<\/li>\n<li>Click the <strong>Tools<\/strong> menu item.<\/li>\n<li>Click on the <strong>Content<\/strong> tab.<\/li>\n<li>Uncheck the <strong>Block pop-up windows<\/strong> check box.<\/li>\n<li>Click <strong>OK<\/strong>.<\/li>\n<\/ul>\n<p><strong>Google Chrome: <\/strong><\/p>\n<ul>\n<li>Open the web browser.<\/li>\n<li>Click the <strong>Customize and control Google Chrome <\/strong>button next to the address bar.<\/li>\n<li>Click on the <strong>Settings<\/strong> button.<\/li>\n<li>Click <strong>Show advanced settings<\/strong> at the bottom of the page and scroll down to the <strong>Privacy<\/strong> section.<\/li>\n<li>Click the <strong>Content settings<\/strong> button.<\/li>\n<li>In the Content settings window that comes up scroll down to the Pop-ups section.<\/li>\n<li>Click the <strong>Allow all sites to pop-ups <\/strong>radio button.<\/li>\n<li>Click <strong>Done<\/strong>.<\/li>\n<\/ul>\n<p><a title=\"Google Chrome Settings\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture17.png\" rel=\"lightbox-0\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1248\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture17.png\" alt=\"\" width=\"267\" height=\"365\" srcset=\"https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture17.png 267w, https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture17-219x300.png 219w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Edge: <\/strong><\/p>\n<ul>\n<li>Open the web browser.<\/li>\n<li>Click the <b>Settings and more<\/b> button at the top right of the page.<\/li>\n<li>Click on <strong>Settings<\/strong>.<\/li>\n<li>Click on the <strong>Privacy &amp; security<\/strong> tab.<\/li>\n<li>Visit the Security and turn off the <strong>Block Pop-ups<\/strong> option.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Safari by Apple: <\/strong><\/p>\n<ul>\n<li>Open the web browser.<\/li>\n<li>Click the <strong>Display a menu of general Safari settings <\/strong>gear button.<\/li>\n<li>Uncheck the <strong>Block Pop-Up Windows<\/strong> option.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a title=\"Safari Settings\" href=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png\" rel=\"lightbox-1\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1249\" src=\"http:\/\/www.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png\" alt=\"\" width=\"254\" height=\"336\" srcset=\"https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18.png 254w, https:\/\/web.acg.edu\/web\/blackboard\/files\/2014\/06\/Capture18-226x300.png 226w\" sizes=\"(max-width: 254px) 100vw, 254px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"warning\"><strong>IMPORTANT<\/strong>:<\/span> The American College of Greece IRM Department\u00a0<strong>does not host<\/strong> the Bookshelf utility and as a result support provided by us is very limited. Although ACG IRM Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need\u00a0<strong>assistance<\/strong> and more\u00a0<strong>How-to Guides:<\/strong><\/p>\n<ul>\n<li>Visit\u00a0<a title=\"VitalSource Support Webpage\" href=\"http:\/\/support.vitalsource.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/support.vitalsource.com\/<\/a><\/li>\n<li>Contact <strong><a href=\"https:\/\/support.vitalsource.com\/hc\/en-us\/requests\/new\">Bookshelf Support<\/a>\u00a0<\/strong><\/li>\n<\/ul>\n<fieldset>\n<legend><strong><span class=\"warning\">Keep in mind:<\/span><\/strong><br \/>\n<\/legend>\n<p>When you transfer content between courses, the VitalSource link to the e-Textbook is also copied but the e-Textbook itself is not. In order the students to be able to use the e-Textbook, it has to be readopted.<\/p>\n<form><\/form>\n<\/fieldset>\n","protected":false},"excerpt":{"rendered":"<p>I have more than one Bookshelf user accounts In case you have multiple VitalSource user accounts, contact VitalSource Support and request their merge to one with username your @acg.edu email. I cannot view the eTextbooks Keep in mind: For some Bookshelf links to work properly there may be a need to enable pop-up windows for [&hellip;]<\/p>\n","protected":false},"author":78,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/2226"}],"collection":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/users\/78"}],"replies":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/comments?post=2226"}],"version-history":[{"count":13,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/2226\/revisions"}],"predecessor-version":[{"id":5472,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/2226\/revisions\/5472"}],"wp:attachment":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/media?parent=2226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}