{"id":235,"date":"2014-06-11T07:25:55","date_gmt":"2014-06-11T07:25:55","guid":{"rendered":"http:\/\/www.acg.edu\/web\/blackboard\/?page_id=235"},"modified":"2014-06-12T09:06:29","modified_gmt":"2014-06-12T09:06:29","slug":"vs-support-students","status":"publish","type":"page","link":"https:\/\/web.acg.edu\/web\/blackboard\/vs-support-students\/","title":{"rendered":"VS Support &#8211; Students"},"content":{"rendered":"<p><strong>Support Tools<\/strong><\/p>\n<p>Support tools assist you with Bookshelf in the following:<\/p>\n<ul>\n<li><strong>Bookshelf Diagnostics:<\/strong> helps with troubleshooting the connection issues with Bookshelf<\/li>\n<li><strong>Bookshelf Help and Support:<\/strong> In case you need help with Bookshelf visit the Vital Source website<\/li>\n<\/ul>\n<p><span style=\"color: #ff0000\"><strong><span style=\"text-decoration: underline\">Keep in mind:<\/span><\/strong> <\/span>For some Bookshelf links to work properly there may be a need to enable pop-up windows for some browsers. Below you can find the steps for the main web browsers:<\/p>\n<p><strong>Mozilla Firefox: <\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Tools<\/strong> menu item<\/li>\n<li>Click on the <strong>Content<\/strong> tab<\/li>\n<li>Uncheck the <strong>Block pop-up windows<\/strong> check box<\/li>\n<li>Click <strong>OK<\/strong><\/li>\n<\/ul>\n<p><strong>Google Chrome:<\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Customize and control Google Chrome <\/strong>button next to the address bar<\/li>\n<li>Click on the <strong>Settings<\/strong> button<\/li>\n<li>Click <strong>Show advanced settings<\/strong> at the bottom of the page and scroll down to the <strong>Privacy<\/strong> section<\/li>\n<li>Click the <strong>Content settings<\/strong> button<\/li>\n<li>In the Content settings window that comes up scroll down to the Pop-ups section<\/li>\n<li>Click the <strong>Allow all sites to pop-ups <\/strong>radio button<\/li>\n<li>Click <strong>Done<\/strong><\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Internet Explorer: <\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Tools<\/strong> menu item<\/li>\n<li>Click on <strong>Internet Options<\/strong><\/li>\n<li>Click on the <strong>Privacy<\/strong> tab<\/li>\n<li>Uncheck the Turn on <strong>Block Pop-up Blocker<\/strong> check box<\/li>\n<li>Click <strong>OK<\/strong><\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>Safari by Apple:<\/strong><\/p>\n<ul>\n<li>Open the web browser<\/li>\n<li>Click the <strong>Display a menu of general Safari settings <\/strong>gear button<\/li>\n<li>Uncheck the <strong>Block Pop-Up Windows<\/strong> option<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000\"><strong>IMPORTANT:<\/strong> <\/span>The American College of Greece IT Department\u00a0<strong>does not host<\/strong> the Bookshelf utility and as a result support provided by us is very limited. Although ACG IT Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need\u00a0<strong>assistance<\/strong> and more\u00a0<strong>How-to Guides:<\/strong><\/p>\n<ul>\n<li> Visit\u00a0<a href=\"http:\/\/support.vitalsource.com\/\" target=\"_blank\">http:\/\/support.vitalsource.com\/<\/a>or<\/li>\n<li>Click the\u00a0<strong>Bookshelf Help and Support<\/strong> link through your Blackboard Learn course and the Bookshelf by Vital Source page.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline\"> <\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Tools Support tools assist you with Bookshelf in the following: Bookshelf Diagnostics: helps with troubleshooting the connection issues with Bookshelf Bookshelf Help and Support: In case you need help with Bookshelf visit the Vital Source website Keep in mind: For some Bookshelf links to work properly there may be a need to enable pop-up [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/235"}],"collection":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/comments?post=235"}],"version-history":[{"count":3,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/235\/revisions"}],"predecessor-version":[{"id":269,"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/pages\/235\/revisions\/269"}],"wp:attachment":[{"href":"https:\/\/web.acg.edu\/web\/blackboard\/wp-json\/wp\/v2\/media?parent=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}